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Terms and conditions for buying paintings online from Ray Johnstone. TERMS AND CONDITIONS
HOW TO BUY
Step 1
Email us. If you are interested in any of the paintings displayed on this site, simply send us an email, quoting the name of the painting. Please also include your full name, postal address, and telephone number. I will confirm receipt immediately - usually within two working days - unless we are away, in which case I'll inform you about the possible delay - and provide you with all the details you need to transfer the payment.
Step 2
Payment. You can choose to pay by transferring the full amount into our bank. Your painting will be despatched as soon as the payment arrives.
OR
You can post a cheque.
Please note that the cheque will be cleared before the painting is shipped.
Important Notes:
1. Quality and Value. I use only the highest quality artists materials.
2. There are no agent or gallery fees.
3. The cost of all paintings includes packing, postage and insurance.
4. Packing. Water colour paintings on paper are sent in a sturdy cardboard tube. All acrylic paintings on canvas or board have had several coatings of acrylic varnish applied. This makes them very durable. Paintings on canvas will be rolled in protective paper and packed in sturdy cardboard tubes. The cost is included in the price.
5. All paintings will be despatched by La Poste de France from Mézin. The cost is included in the price.
6. Delivery time. If you pay by transfer to my bank in France, I will despatch the painting immediately. If you pay by cheque, I will despatch the painting as soon as the cheque is cleared.
7. Confirmation of despatch. We will confirm despatch and email you full details including a tracking number.
8. Insurance. All items are insured during transit to cover damage or non-delivery. The cost is included in the price.
9. Duties. If duty is payable in the country the painting is sent to, this is the responsibility of the purchaser.
10. If you have any queries, please send an email to: ray@johnstonesinfrance.com
or use the "Contact" button on the menu at the left. - Info for Buyers
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